Our Privacy Commitments
Six principles that define how allwin88 handles your personal information.
Collect Only What We Need
allwin88 collects personal data on a minimal, purpose-limited basis. We do not collect data that is not necessary for delivering our services, fulfilling regulatory obligations, or improving the player experience.
Secure Storage
All personal data held by allwin88 is stored on secured servers with access controls, encryption at rest, and regular security audits. We do not store payment card numbers or full bank account details on our own infrastructure.
No Unauthorised Sale
allwin88 does not sell your personal data to third parties for their own marketing purposes. Data is shared with third parties only as described in this Privacy Policy and for the purposes stated therein.
Your Rights Are Respected
allwin88 recognises your rights to access, correct, delete, and restrict the processing of your personal data. Requests are handled within 30 days and free of charge for the first request in any 12-month period.
Defined Retention Periods
allwin88 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Data is deleted or anonymised when the retention period expires.
Plain-Language Transparency
This Privacy Policy is written in plain English so that allwin88 players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia can understand how their data is used without needing legal expertise to decode it.
1. Introduction
1.1 This Privacy Policy is issued by allwin88 ("allwin88", "we", "us", "our"), the operator of the online gaming platform accessible at allwin88.club (the "Platform"). allwin88 is the data controller in respect of personal data collected and processed through the Platform.
1.2 allwin88 is committed to protecting the privacy and personal data of all players and visitors to the Platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in respect of your personal data.
1.3 This Privacy Policy should be read together with the allwin88 Terms and Conditions, which govern your use of the Platform. Capitalised terms used but not defined in this Privacy Policy have the meaning given to them in the allwin88 Terms and Conditions.
1.4 allwin88 may update this Privacy Policy from time to time. The current version will always be accessible at allwin88.club/privacy-policy. Material changes will be communicated to registered players via email or a Platform notification.
2. Personal Data We Collect
2.1 allwin88 collects the following categories of personal data about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, regulatory notifications |
| Financial Data | E-wallet identifiers (Touch n Go, Boost, GrabPay), bank account details, transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Platform security, fraud detection, session management |
| Usage Data | Login timestamps, pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Support delivery, dispute resolution, service quality |
| KYC Documents | Copies of identity documents, proof of address, source of funds documentation | Regulatory compliance, identity verification, AML obligations |
2.2 allwin88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health (other than as strictly required for responsible gaming purposes), or data concerning a natural person's sex life or sexual orientation.
3. How We Collect Your Personal Data
3.1 allwin88 collects personal data through the following channels:
3.2 Direct Collection
You provide personal data to allwin88 directly when you: register an account on the Platform; complete the KYC verification process; make a deposit or request a withdrawal; contact allwin88 customer support via live chat or email; submit feedback or participate in surveys; or opt in to promotional communications.
3.3 Automated Collection
allwin88 automatically collects technical and usage data when you access or interact with the Platform. This includes data collected via cookies, web beacons, log files, and similar tracking technologies. See Section 10 (Cookies) for further details.
3.4 Third-Party Sources
allwin88 may receive personal data about you from third parties in limited circumstances, including: payment processors and e-wallet operators in connection with deposit and withdrawal transactions; identity verification service providers used to verify KYC documents; fraud prevention and AML compliance service providers; and analytics providers used to improve Platform performance.
4. Purposes for Which We Process Your Personal Data
4.1 allwin88 processes your personal data for the following purposes:
- Account management: creating and maintaining your allwin88 player account, authenticating your identity at login, and managing account settings and preferences.
- Service delivery: enabling you to place bets and wagers, access games, receive promotional credits, and use all features of the allwin88 Platform.
- Payment processing: processing deposits via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other supported payment methods; processing withdrawals to verified payment methods; and maintaining transaction records.
- Regulatory compliance: fulfilling our obligations under applicable gaming, anti-money laundering, and know-your-customer regulatory frameworks, including retaining transaction records and filing regulatory reports where required.
- Security and fraud prevention: detecting and preventing fraudulent activity, account takeover attempts, money laundering, and other forms of Platform abuse.
- Customer support: responding to your enquiries, resolving disputes, and providing technical assistance.
- Responsible gaming: monitoring gaming behaviour to identify signs of problem gambling; administering responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion; and fulfilling operator responsible gaming obligations.
- Platform improvement: analysing usage patterns and player behaviour in aggregate to improve Platform functionality, game selection, and the overall user experience.
- Marketing and promotions: where you have opted in to receive marketing communications, sending you information about allwin88 promotions, bonuses, and new features. You may opt out of marketing communications at any time by contacting allwin88 support.
5. Legal Basis for Processing
5.1 allwin88 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between allwin88 and you as a registered player, including account management, game delivery, and payment processing.
- Legal obligation: Processing necessary to comply with allwin88's legal and regulatory obligations, including AML reporting, KYC verification, and record-keeping requirements imposed by the applicable gaming licensing authority.
- Legitimate interests: Processing carried out for allwin88's legitimate business interests, including fraud prevention, Platform security, and analytics for service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
- Consent: Where allwin88 relies on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7. Data Retention
7.1 allwin88 retains personal data for the following periods:
- Account data and KYC documents: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
- Customer support communications: Retained for two (2) years from the date of the communication unless the matter is subject to ongoing dispute resolution or regulatory investigation.
- Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which data is aggregated and anonymised for analytics purposes.
- Marketing consent records: Retained for the duration of the marketing relationship plus two (2) years following opt-out to evidence prior consent.
7.2 Upon expiry of the applicable retention period, allwin88 will securely delete or anonymise personal data in accordance with its data disposal procedures.
8. Data Security
8.1 allwin88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS 1.3 encryption for all data transmitted between your device and the allwin88 Platform.
- Encryption of personal data at rest on allwin88 servers.
- Role-based access controls restricting staff access to personal data to those with a legitimate operational need.
- Regular penetration testing and security vulnerability assessments.
- Multi-factor authentication requirements for administrative access to systems holding personal data.
- Incident response procedures for detecting, investigating, and responding to data security incidents.
8.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, allwin88 will notify affected players and relevant regulatory authorities in accordance with applicable data protection laws.
8.3 While allwin88 takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account login credentials.
9. Your Data Protection Rights
9.1 Subject to applicable law, you have the following rights in respect of your personal data held by allwin88:
- Right of access: You have the right to request a copy of the personal data allwin88 holds about you.
- Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right to erasure: You have the right to request deletion of your personal data in certain circumstances, such as where it is no longer necessary for the purpose for which it was collected. This right may be limited by allwin88's legal and regulatory record-keeping obligations.
- Right to restrict processing: You have the right to request that allwin88 temporarily restricts the processing of your personal data in certain circumstances.
- Right to data portability: Where allwin88 processes your personal data by automated means on the basis of your consent or contractual necessity, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing of your personal data where allwin88 relies on legitimate interests as the legal basis, and where you believe your fundamental rights and freedoms override those interests.
- Right to withdraw consent: Where allwin88 processes your personal data on the basis of consent, you have the right to withdraw that consent at any time.
9.2 To exercise any of the rights listed above, please contact allwin88's support team via live chat or the support email address below. allwin88 will respond to verified requests within 30 calendar days. allwin88 may require you to verify your identity before processing a data rights request.
11. Minors and Age Restriction
11.1 The allwin88 Platform is strictly for adults aged 21 years and above. allwin88 does not knowingly collect or process personal data of persons under the age of 21. Where allwin88 becomes aware that personal data of a person under 21 has been collected, it will take immediate steps to delete such data and close the associated account.
11.2 If you are a parent or guardian and believe that a minor has registered an account on the allwin88 Platform, please contact allwin88 support immediately via live chat or the support email address.
12. Third-Party Links
12.1 The allwin88 Platform does not contain links to third-party websites other than those necessary to deliver the gaming services (such as payment processor interfaces). Where links to third-party services exist in connection with specific transactions, those third parties operate their own privacy policies and allwin88 is not responsible for their data handling practices.
12.2 allwin88 recommends that you review the privacy policies of any third-party service you access in connection with your use of the Platform.
13. Changes to This Privacy Policy
13.1 allwin88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or Platform updates. The effective date at the top of this page will always reflect the most recent version.
13.2 Where changes are material, allwin88 will notify registered players via the email address associated with their account or via a notification on the Platform. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms.
14. Contact Us
For any questions, concerns, or data rights requests relating to this Privacy Policy or allwin88's data processing practices, please contact us through the following channel:
Live chat is available 24/7 from the allwin88 website for urgent account-related privacy matters.